Privacy Policy - Empowering Coaching
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Privacy Policy

LAST UPDATED: 03/10/2018

Please read all of the following information carefully.

By using Our Site and/or registering with us, you are agreeing to the terms of this Policy.

Empowering Coaching are committed to protecting and respecting any personal information that you provide to us.

Your privacy as our customer is very important to us.

We aim to always respect your data protection rights in compliance with the latest Data Protection Laws, including the GDPR.

 

WHO WE ARE

This Website is owned and operated by Empowering Coaching (‘we’/’us’/’our’), a limited company registered in England and Wales having our registered office at School of Sport, Exercise & Rehabilitation Sciences, University of Birmingham, UK, B15 2TT.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

You can contact us by email info@empoweringcoaching.co.uk. Our telephone number is +44 (0)121 414 2737.

OUR APPROACH TO MANAGING PRIVATE INFORMATION

This privacy policy sets out how we collect, use and protect any information that you give us when you use our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

We respect your privacy and so promise to:

  • Use your personal information to only provide you with information or service you have requested
  • Keep your data safe, secure and process it in a secure way
  • Assist you to change your mind at any time about the communications you have registered to receive

WHY DO WE COLLECT, USE AND PROCESS YOUR PERSONAL INFORMATION?

We need to collect data and personal information from you to provide you with the information and services you request from us.

 

WHAT INFORMATION DO WE COLLECT?

We may collect the following information:

  • Contact details including;
  • Name
  • Email address
  • Phone number
  • Job title
  • Company name
  • Payment details

We will only use your personal information for the purposes you have permitted and we will not share it for marketing purposes outside of Empowering Coaching unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and provide an opt-out option.

Every time you visit our website, we may also automatically collect the following information:

  • Technical information, including:
  • The Internet Protocol (IP) address used to connect your computer to the Internet
  • Browser type and version
  • Log in details to our website
  • Time zone settings
  • Browser plug-in types and versions
  • Operating systems and platforms, etc
  • Visit information, including; Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time); our website page response times, download errors, length of visits to pages, visit duration, page interaction information and methods used to exit our site

WHAT WE DO WITH THE PERSONAL INFORMATION WE COLLECT?

We require personal information to process your request/s and provide you with a better service. In particular for the following reasons:

  • Internal record keeping
  • Process payment/s
  • Improve our products and services
  • Send marketing emails about events, training courses or other information which we think you may find interesting

We are the sole owners of the information collected on this site and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone.

 

WHERE YOUR INFORMATION IS STORED

Your data is stored on secure servers operated by us, and will be managed using the robust security measures described below.

Your data may also be saved with trusted third parties solely for the purposes you have provided it to us.

Your personal information may be copied or transferred by us or our trusted third party data processors outside of the EU. We take steps that, in the event your personal information is stored outside the EU that controls are in place to protect in accordance EU and UK data protection and privacy regulations.

 

SECURITY AND STORAGE OF PERSONAL INFORMATION

We will keep your personal information safe and secure.

When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679) and other relevant legislation.

If you provide payment information, we create payment instructions and pass them to our payment gateway provider in a secure manner. We do not retain your payment details.

To prevent unauthorized access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data whilst in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any third party suppliers are under strict contractual terms to mirror the security policies that we currently have in place.

 

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

Whenever we collect or process your personal data, we’ll only keep it for a period of twenty-four months or for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in we will remove your data.

Should you wish for us to remove your data at any time please contact info@empoweringcoaching.co.uk and we will remove it.

 

YOUR RIGHTS

Under GDPR regulations, you have rights regarding your personal information we retain.

Please email info@empoweringcoaching.co.uk with requests regarding any or all of your rights.

  • The right to be informed – We inform you about how we manage your information in our Privacy Policy
  • The right of access – You are entitled to know what information we have regarding you
  • The right to rectification – You are entitled to have the information regarding you corrected if it is inaccurate or incomplete
  • The right to erasure – You have the right to request we remove your personal information
  • The right to restrict processing – You have the right to block or suppress processing of your information we manage
  • The right to data portability – You are able to transfer or copy your information from one IT environment to another, safely and securely
  • The right to object – You may object to how we manage your information by contacting us
  • Rights in relation to automated decision making and profiling -You have the right not to be a subject of a decision based on automated processing

Further information can be found on the Information Commissioner’s Office website.

 

CONTROLLING YOUR PERSONAL INFORMATION

You have the right under EU regulation to see what information we hold about you. If you want to exercise this right, please make an application to us in writing or contact us by email with a request regarding any or all of your rights.

We may ask you to provide us with sufficient information so that we can be sure of your identity.

If you would like to proceed with a request to see what data we hold about you, please email info@empoweringcoaching.co.uk or write to:

 

The Data Protection Compliance Officer

Empowering Coaching

School of Sport, Exercise & Rehabilitation Sciences,

University of Birmingham,

B15 2TT

 

 

We hope you will benefit from all the communications we send to you, but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind please email info@empoweringcoaching.co.uk, let us know and we’ll unsubscribe you.

If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.

 

OTHER WEBSITES

If you follow a link from our site to another this Privacy Policy will no longer apply. We are not responsible for the personal information handling practices of any third party sites.

We do encourage you to read the Privacy Policy of all websites that you visit.

 

COOKIES

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer (“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Cookies, which are small text files, contain information that is transferred to your computer’s hard drive. They help us to improve Our Site and to deliver a better and more personalised service.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

The website uses 3rd party cookies to improve the experience for users on our website. We use the following 3rd party cookies:

-Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website.

-Callrail. This is part of our telephone setup. This cookie ensures that visitors see the correct telephone number when they visit the website. It also tracks the landing page, referrer, search terms and queries. This allows us to make our marketing more effective.

 

Changes to our Privacy Policy

We may change this policy to meet regulatory requirements and ensure best practice. All changes to this policy will be published on this page. Please check this page from time to time to ensure that you remain happy.

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