LAST UPDATED: 03/10/2018
Please read all of the following information carefully.
By using Our Site and/or registering with us, you are agreeing to the terms of this Policy.
Empowering Coaching are committed to protecting and respecting any personal information that you provide to us.
Your privacy as our customer is very important to us.
We aim to always respect your data protection rights in compliance with the latest Data Protection Laws, including the GDPR.
WHO WE ARE
This Website is owned and operated by Empowering Coaching (‘we’/’us’/’our’), a limited company registered in England and Wales having our registered office at School of Sport, Exercise & Rehabilitation Sciences, University of Birmingham, UK, B15 2TT.
This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
You can contact us by email email@example.com. Our telephone number is +44 (0)121 414 2737.
OUR APPROACH TO MANAGING PRIVATE INFORMATION
We respect your privacy and so promise to:
WHY DO WE COLLECT, USE AND PROCESS YOUR PERSONAL INFORMATION?
We need to collect data and personal information from you to provide you with the information and services you request from us.
WHAT INFORMATION DO WE COLLECT?
We may collect the following information:
We will only use your personal information for the purposes you have permitted and we will not share it for marketing purposes outside of Empowering Coaching unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and provide an opt-out option.
Every time you visit our website, we may also automatically collect the following information:
WHAT WE DO WITH THE PERSONAL INFORMATION WE COLLECT?
We require personal information to process your request/s and provide you with a better service. In particular for the following reasons:
We are the sole owners of the information collected on this site and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone.
WHERE YOUR INFORMATION IS STORED
Your data is stored on secure servers operated by us, and will be managed using the robust security measures described below.
Your data may also be saved with trusted third parties solely for the purposes you have provided it to us.
Your personal information may be copied or transferred by us or our trusted third party data processors outside of the EU. We take steps that, in the event your personal information is stored outside the EU that controls are in place to protect in accordance EU and UK data protection and privacy regulations.
SECURITY AND STORAGE OF PERSONAL INFORMATION
We will keep your personal information safe and secure.
When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679) and other relevant legislation.
If you provide payment information, we create payment instructions and pass them to our payment gateway provider in a secure manner. We do not retain your payment details.
To prevent unauthorized access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data whilst in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any third party suppliers are under strict contractual terms to mirror the security policies that we currently have in place.
HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?
Whenever we collect or process your personal data, we’ll only keep it for a period of twenty-four months or for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in we will remove your data.
Should you wish for us to remove your data at any time please contact firstname.lastname@example.org and we will remove it.
Under GDPR regulations, you have rights regarding your personal information we retain.
Please email email@example.com with requests regarding any or all of your rights.
Further information can be found on the Information Commissioner’s Office website.
CONTROLLING YOUR PERSONAL INFORMATION
You have the right under EU regulation to see what information we hold about you. If you want to exercise this right, please make an application to us in writing or contact us by email with a request regarding any or all of your rights.
We may ask you to provide us with sufficient information so that we can be sure of your identity.
If you would like to proceed with a request to see what data we hold about you, please email firstname.lastname@example.org or write to:
The Data Protection Compliance Officer
School of Sport, Exercise & Rehabilitation Sciences,
University of Birmingham,
We hope you will benefit from all the communications we send to you, but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind please email email@example.com, let us know and we’ll unsubscribe you.
If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer (“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Cookies, which are small text files, contain information that is transferred to your computer’s hard drive. They help us to improve Our Site and to deliver a better and more personalised service.
The website uses 3rd party cookies to improve the experience for users on our website. We use the following 3rd party cookies:
-Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website.
-Callrail. This is part of our telephone setup. This cookie ensures that visitors see the correct telephone number when they visit the website. It also tracks the landing page, referrer, search terms and queries. This allows us to make our marketing more effective.
We may change this policy to meet regulatory requirements and ensure best practice. All changes to this policy will be published on this page. Please check this page from time to time to ensure that you remain happy.